Shipping & Delivery
FREE SHIPPING ON ORDERS OVER US $25
We are glad to bring our customers great value and service. That’s why we provide free shipping to all our customer whose orders has over US $25.
If your order is below US $25, we will charge a extra shipping fees of US $3.00 to the order.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||7-20 days|
|Canada, Europe||7-20 days|
|Australia, New Zealand||7-20 days|
|Central & South America||10-25 days|
*The estimated shipping time mentioned above doesn’t include our 2-5 day processing time.
FREQUENTLY ASKED QUESTIONS
(1) How Do I Know If My Order Has Been Shipped?
A: You will receive an email with a tracking number once your order is shipped from our shop.
For logistical cost and country custom reasons, sometime items in the same purchase may be sent to you in separate packages even if you’ve specified combined shipping. This is to minimize the shipping weight cost so that we can offer all our customer low cost shipping fees for their purchase and this way also can lower the risk of your package get block and tax by the custom inspection process. So if the items in your order has been arranged to sent in separate package, you will receive the tracking number information email which contains separate tracking numbers for each packages.
If you have any other questions, please contact us and we will do our best to help you out.
(2) My Tracking Number says “No Information Available at the Moment”
A: Sometime shipping carrier system updates their system late, it might takes 2-5 days for the tracking information to be update in the delivery system. But, please do not worry for that as we have confirmed shipped out your package, that’s why we can provide you the tracking number for the package. Kindly wait patiently for the update in the shipping tracking system. If the status still show not found, please contact us. Our team will definitely respond to your inquiry within 1 business day.
(3) Can I Cancel My Order After the Order Has Been Placed?
A: If your order has been paid and you want to change any details or cancel it, you must contact us within the first 12 hours after you placed your order. Once the 12 hours period has passed, our team will proceed to start prepare the order and arrange the shipping process , so it can no longer be cancelled or modify anymore.
(4) How Do I Track My Order?
A: First, please copy the tracking number which we have sent to you via email after your order has been shipped out. Second, please open this link in your web browser: https://dadymomy.com/track-your-order/ , and then paste the tracking number you have copied just now into the column. Finally, just click the “Search” button and then you can see the delivery status for your order.