Refunds & Returns Policy
Our Return & Refund policy last 7 days. If 7 days have passed after your order was delivered, unfortunately we unable to process your request for any exchange / refund / return.
If you have any inquiry, please feel no hesitate to send us message via our “Contact Us” page. Our support team will definitely respond to your message via email within 1 business day.
For Exchange, please sent us an exchange requests within 7 days after your order has been delivered via our “Contact Us” page, we will review your exchange request and guide you the correct steps of process to proceed. Please do not send back the item before we have approve your request in order to prevent any package lost.
To be eligible for exchange, the item must be unused (e.g.: not worn, washed, damaged, or altered) and in the original condition with tags attached. It is also must be in the original packaging for the exchange purpose.
Please take note that we only accept the exchange for the same item you have purchased at our shop. Request on exchange of different item will not be accepted.
Please be informed customer will be responsible to pay for their own shipping costs for ship back the item to us.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Items you have received are correct, but you no longer want them.
- Other exceptional circumstances outside our control (e.g. you have ordered wrong item / sizes / color, etc)
All sales are final and returns are not accepted.
Order Cancellation / Amendment
If your order has been paid and you want to change any details or cancel it, you must contact us within the first 12 hours after you placed your order. Once the 12 hours period has passed, our team will proceed to start prepare the order and arrange the shipping process , so it can no longer be cancelled or modify anymore.